Serena Hotels has a long tradition of emphasizing cleanliness, safety and comfort in guest rooms, public areas and back home operations as we are.
We understand that the health, safety and comfort of our guests, employees and partners remains of paramount importance.
This principle accompanies us in this period of the Coronavirus (COVID-19) pandemic around the world and we assure our guests and business partners that as we reopen
Our properties during this period, we have added to the already stringent cleaning and security protocols, appropriate recommendations and compliance measures
In line with the requirements of the Ministry of Health and the World Health Organization to prevent the spread of this virus.
Management engaged Polucon, a leading inspection, certification and pest control company to prepare and implement an in-depth training program on
General cleanliness, safety requirements and disinfection of the “front of the house” and “back of the house” areas of all Serena properties. This training process
They are being implemented at all Serena properties across the region
The hygiene and safety measures that have been put in place at our properties are:
·Cleaning of Surface areas: We have added the appropriate cleaning and sanitization products for high-touch surface cleanliness in all public spaces with
increased frequency and these include disinfectants and sanitizing sprayers that rapidly clean and disinfect the guest rooms, public areas, staff areas, restaurants,
function and banqueting areas.
·Equipment: Automated hand sanitizers, non-contact infrared thermometers, hand wash sinks in the appropriate touch points for guests and staff are in place.
Other equipment that is to be added in due course to enhance the sanitizing measures already in place are: Ultraviolet disinfection wands for restaurant table
tops and Spa equipment, Electrostatic disinfectant Spray machines for guest rooms, public areas and guest luggage and key card/keys sanitizing kits.
· Guest Interaction: To help alleviate the risk of transmission, clear signage is availed in all public areas to remind guests to maintain social-distancing
protocols. Floor markers have been put in appropriate areas and furniture has been re –arranged to allow more space for distancing in all guest areas.
· Guest transport: All Guest transport vehicles for guests’transfers, game drives in the national parks/reserves and any other guest transport activity have
mounted sanitizers. The vehicles must be cleaned and sanitized after every trip.
· Food safety: All food handlers have been trained on safe food preparation, preparation and service practices. All suppliers have been advised of the new
operating standards for purchasing and delivery that must be adhered to.
Food and Beverage Areas: Furniture in the restaurants and bars have been re-configured in order to comply with the social distancing measures of 1.5metres
between tables.
The company has modified its operational practices for buffet service for the safety and well –being of our guests.
2 restaurant sittings for dinning may be arranged if necessary and clients are informed when making reservations / upon check in. Guests can access restaurant
menus through their phones
Payments: Cash free payment options are encouraged. Disinfectant wipes for credit/debit cards are available.
Staff: All staff must have the appropriate Personal Protective Equipment when on duty. Whilst on duty, staff are required to have their temperatures checked on daily
basis by the nurse before reporting on duty and should any staff feel unwell they must stay away from work and report immediately to the Nurse.
Staff are advised to have minimal interaction with guests and amongst themselves.

Nairobi Serena Hotel and Kampala Serena Hotel in partnership with accredited laboratories recommended by WHO are offering its guests on-site PCR tests.
This service is also available for clients completing their safari before departure. The on-site PCR tests can be scheduled through the Concierge upon arrival
after guests have received a briefing on all safety measures to be observed.
Nairobi Serena Hotel
Lancet Laboratories
Normal Testing at the hotel- KES 10,250/ USD 100 (24hours)
Normal Testing at the lab- KES 7,750/ USD 71 (24hours)
Kampala Serena Hotel
Test and Fly Laboratories
Emergency Testing – UGX 500,000 / USD 135.2 (6 hours)
General Testing – UGX 245,000 / USD 65 (12 hours)
Ruby Medical Centre
Express Testing – UGX 450,000 / USD 121.94 (12 hours)
Normal Testing – UGX 350,000 / USD 94.84 (48 hours)
For any UPDATES Visit https://www.serenahotels.com