New Job 2024 at NORPLAN Tanzania Ltd, IT Specialist

New Job 2024 at NORPLAN Tanzania Ltd, IT Specialist
IT Specialist
NORPLAN Tanzania Ltd (NORPLAN) is a multidisci­plinary Consultancy firm registered with Engineers Reg­istration Board as a Local Consulting Company under Registration Number LCF 092. NORPLAN is a mem­ber of Association of Consulting Engineers Tanzania (ACET) hence directly affiliated with FIDIC.
NORPLAN is seeking services of an IT Specialist: On- Site Deskside Support Technician.
General Purpose of Role:
Identifies, researches and resolves technical problems for computer end users. Provides support to end users for computer, application, system, device, access and hard­ware issues. Builds, maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Needs to coordinate with other teams or departments and external service providers and vendors to resolve user problems. Also responsible for customer service and end-user train­ing. Gains exposure to some of the complex tasks within the IT job function.
General Level Summary:
Responsible for performing work assignments involving independent judgment to determine a course of action consistent with established functional and organization’s policies and goals.
Typical Qualifications:
Graduate and relevant experience on similar role, or an equivalent combination of education, training and expe­rience. Advanced support position, performing assign­ments that are broad and complex in nature. Must be fluent in written and spoken English
Decision Making:
Routinely makes decisions that involve independent judgment to determine a course of action which is con­sistent with established functional policies and goals covered only by general procedures; Supervision at this level is of moderate level and is typically necessary to ensure understanding of allocated tasks and any techni­cal assistance required, as well as to understand depart­mental goals and work objectives.
Supervision Received:
Under some supervision, plans and conducts own work. Has ability to work individually or as part of a team. May also participate in cross-functional collaboration.
Supervision Authority:
Has no direct or indirect reports, but may be assigned a role within a team or project.
Sufficiently communicates ideas and concepts, persuad­ing and influencing through participation in the prepara­tion and delivery of proposals, presentations and reports.
Systems, Processes & Tools:
Understanding of systems, processes and tools related to field. Able to assist others and troubleshoot issues. May have input to the development of new systems, processes and tools.
Key Competencies:
Health & Safety:
Demonstrates full commitment to all health and safety matters.
Satisfies all requirements of functional or project safety compliance including, where required, proj­ect site inductions
Has participated in any required HSE training such as manual handling and heavy lifting, and other of­fice environment and housekeeping training
Role Specifications:
Client support as needed (in person)
Executive level support as needed (in person)
Conference room setup & support
Hardware imaging / reimaging & provisioning
Smart Hands activities for network/server/infra- structure teams on site
Interface with vendors for on site support needs (au­dio / visual, vendors specific to data center or net­work maintenance, etc)
In person site visits as needed to remote sites in country.
HotDesk support (set up, break-fix, decom, etc)
End of Lease processing (killdisk, packaging & re­turn)
Processing termination hardware returns
Logistics interface for eWaste / recycling
Freight logistics for hardware shipping and receiv­ing as needed
Reprographic device support as needed
Workstation Infrastructure and End-user Environ­ment
End-user Services Request Fulfillment
Workstation Maintenance and Refresh
Provides timely feedback to end users on their IT service requests and Incidents
Resolves desktop issues with various operating sys­tems (i.e. Windows, Mac, Mobile devices)
Provides installation, configuration, maintenance, and troubleshooting support of computer hardware, software, desktop applications, printers, and com­puter peripherals
Monitors and responds to hardware and software problems utilizing a variety of hardware and soft­ware testing tools, techniques and technologies
Participates in development and support of business continuity planning activities
Supports and troubleshoots for video conferencing and presentation services
Provides mobile device support for iOS/Android
Able to facilitate timely routing and /escalation of IT issues and service requests to the appropriate points of contact
Provides technical support and training to end users
Maintains current knowledge of relevant technology as assigned
Participates in a variety of projects as required
Demonstrated hands-on experience with ITSM tools (Service Now)
Principal Duties and Responsibilities
Partners with Manager, other DSS / RDSS / Support Functions, and third line support teams, on the op­erational aspects of associated services to meet or exceed committed service levels
Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business
Performs processes to ensure the stability, capacity and performance of associated services and func­tions. Addresses and adjusts services as needed to maintain or exceed service levels to business
For accountable services, partners with the IT or­ganizations responsible for ITIL service manage­ment-based processes associated with Incident, Problem, Change, Availability, and Release Man­agement
Works as part of a team that leverages agile ap­proaches to meet business needs at an accelerated pace
In partnership with senior operations support ana­lysts, identifies, documents, and resolves infrastruc­ture issues affecting computing service users
Under general direction, develops and implements technical solutions for issues that are of a simple to moderate complexity
Understands the existing departmental/unit/func- tional processes and procedures
Understands workflow, process inputs and outputs, dependencies, etc. specific to their role
Organizes time and information in a manner con­ducive to a high level of personal productivity; able to multi-task in an environment driven by time-con- strained deliverables
Adapts to change and works effectively in a dynam­ic environment
Performs other duties as assigned
Mode of Application:
Qualified Candidates should send applications to the ad­dress indicated below. The application letter should be enclosed with;
Curriculum Vitae with two referees
Copies of relevant certificates and awards
One passport size photograph attached to applica­tion letter

Apply to:
The Managing Director
NORPLAN Tanzania Limited
Consulting Engineers and Planners House Number 20, Warioba Street, Mikocheni B, Kinondoni
P.O. Box 2820 Dar es Salaam
Only Shortlisted Candidates will be contacted.
The deadline for submitting the application is 04 February 2022.